Illusion of Control in B2B GTM: When Process Becomes Theater

Imagine you’re scuba diving.

Cruising along a reef wall, barely noticing the current. Then you try to turn back. You can’t. The current is too strong. You panic and your oxygen starts depleting… fast.

That’s GTM in 2026.

In our last Causal CMO chat, that’s the picture Mark Stouse painted as we talked about what happens when the market current flips.

“Doing more” won’t save you. 

Like the scuba diver freaking out, it almost always makes the problem worse.

Takeaways

  • Market conditions decide your “oxygen burn”, so model them carefully or you end up blaming the wrong people. 
  • More than 60% of lost deals are due to “no decision”.
  • Most reporting is political theater built to justify past spend. 
  • Write down your GTM assumptions, then test them with causal models.
  • Your stack isn’t broken. Your model of reality is.

The oxygen problem

Mark’s scuba analogy explains what most dashboards ignore.

Think of “the current” as the externalities out of our control. The headwinds, tailwinds, and crosswinds that affect all aspects of the business, especially go-to-market.

When the current helps you, everything feels easy. Your plays work. Your oxygen lasts.

When the current turns, the same plays cost more and convert less. Not because your team forgot how to sell. Because you’re swimming against something bigger than you. Like buyer behavior.

The ugly part: the moment you need more oxygen is the moment the CFO wants to save air.

If we don’t model market conditions as part of GTM performance, we end up blaming our team for the current. We fire the wrong people. We keep the wrong plays. And wonder why the numbers keep sliding.

Why GTM effectiveness keeps dropping

Mark shared some sobering data from his 5-Part Series on Substack: GTM effectiveness declined 40% between 2018 and 2025.

Evolution of GTM Effectiveness (2018–2025)” showing GTM effectiveness falling from ~0.78 in 2018 to ~0.47 in 2025.

This is not a blip. It’s a systemic break.

Teams kept turning the crank on the same old frameworks while the environment changed underneath them.

Not because they are stupid. Because most GTM systems were built for stable conditions. They never accounted for headwinds, tailwinds, and crosswinds. They just assumed the water would stay calm.

So spend rises. CAC rises. Effectiveness drops.

Mark shared the uncomfortable truth:

70-80% of why anything happens is stuff we don’t control. We like to think we’re masters of the universe, even in some limited domain. But that’s a total fantasy. A fallacy. 

GTM hits the wall first because it is the first part of the company that collides with the market. It’s “the canary in the coal mine.” 

And when the canary chirps, you do not debate the air. You act. Ignore it and you lose the business.

The silent majority: “no decision”

During our chat, I shared a recent real-world closed-lost analysis where over 60% of lost deals ended in “no decision.” That aligns almost perfectly with The JOLT Effect

Diagram showing most B2B deals end in “no decision” rather than choosing a vendor (Source: The JOLT Effect)

Not lost to a competitor. Not lost on price. Lost to inertia.

And Mark’s research shows as much as 4 out 5 deals are now being lost to no decision.

If your GTM motion is built to beat other vendors, but the real battle is against doing nothing, you’re burning oxygen on the wrong fight.

The data does not lie. It also sucks. You still have to face it before you can change it.

If you are not tracking “no decision” as a first-class outcome, you are guessing about why deals stall. And guessing is expensive when the current turns.

When process becomes theater

A lot of “process” exists because teams never did the hard work of naming what creates value right now. 

Not yesterday. And not tomorrow. Right here. Right now.

Reality changes. Value changes with it.

A lot of reporting is political. Defensive. Built to justify money already spent, not to guide decisions.

That is how process becomes theater.

Lots of activity. Lots of slides. No increase in truth.

What should replace it?

Set expectations up front. Write them down. Then report against them.

Leaders avoid tight expectations because it invites judgment. But in 2026, clear expectations have become the position of highest trust.

Trust has lost the cartilage in the joint. Without it, everything feels bone-on-bone. That is what it feels like right now between CEOs, CFOs, CMOs, and boards when performance slips and nobody agrees on why.

Eventually you hit the “come to Jesus moment” where reality always wins. You stop trying to force the story. You deal with what is. 

It’s painful. It’s also freeing. Nobody debates reality.

You will never have all the facts

I asked Mark how he handles teams that resist forecasting because they “don’t have enough data.”

You will never have all the facts. Stop waiting for a condition that will never exist.

His approach is simple:

  1. Write down the unanswered questions about how GTM works as a system.
  2. Write down your current assumptions.
  3. Test those assumptions with causal models. Find what holds, what breaks, and what only holds sometimes.

Bad assumptions do not just mess up tactics. They flow upstream into strategy. You can execute perfectly and still lose because you picked the wrong hill.

No, you do not need to rip and replace your stack

This is not rip-and-replace. Causal AI sits on top of what you already have. The hard part is not technical. It is how people think.

Most teams are trained to chase correlation. That habit creates confidence without proof.

The goal is straightforward: track reality now, track it forward, adjust as conditions change.

You might still arrive late. But you can explain why. You can document variance instead of hand-waving it. That changes decision-making. It also changes trust.

The adventurer mindset

Mark shared a story about his physicist mentor who told him to “use what you know to navigate what you don’t know.”

It reminded me of Neil deGrasse Tyson:

Neil deGrasse Tyson quote: “One of the great challenges in life is knowing enough to think you’re right, but not enough to know you’re wrong.”

Mark turned that into an operating mindset. 

You have been behaving like a librarian, organizing what you already know. Be an adventurer. Care more about what you don’t know than what you do know.

In other words, stop defending the map. Start updating it.

Final Thoughts

If your GTM effectiveness is sliding and the default response is “more leads” or “more output” or “new tools,” pause.

“More” won’t save a bad model.

If your model of reality is based on yesterday (or what you hope it to be), your KPIs won’t guide you. They’ll distract you. They’ll keep you busy while you drift.

A few gut checks:

  • Treat market conditions like the current. They decide your oxygen burn.
  • Audit your reporting. If it exists to defend spend, kill it.
  • Write down your GTM assumptions. Then test them.
  • If “no decision” dominates closed-lost, stop optimizing to beat competitors. Start optimizing to beat inertia.

Most likely, your stack isn’t what’s broken.

Your model of reality probably is.

Missed the session? Watch it here

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