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Achim’s Razor

Positioning, Messaging, and Branding for B2B tech companies. Keep it simple. Keep it real.

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Strategy

Why B2B Tech Needs Brand Marketing to Earn Trust and Grow

Learn why brand marketing is essential for B2B tech companies. Build trust, fix leaky funnels, and drive long-term growth with a strong brand reputation.
November 29, 2024
|
5 min read

B2B tech has an ongoing problem. Too much is spent on performance marketing and not enough on brand building. This imbalance drives up customer acquisition costs and diminishes results. Brand marketing earns trust, builds mental availability, and drives long-term growth. 

Takeaways

  • Brand marketing earns trust and recall, keeping your company top of mind when buyers are ready to act.
  • Balancing brand and performance marketing creates both long-term awareness and short-term results.
  • Fixing leaky funnels requires trust: attract the right audience, simplify decisions, and remove buying barriers.
  • LTV shows if marketing is working: Track it often and adjust your funnel as your business scales.
  • Performance marketing alone isn’t enough: Without brand marketing, ad costs rise, and results shrink.

The Trouble With B2B Tech Marketing

Even with years of data showing that short-term tactics like demand generation aren’t delivering, B2B tech companies keep doubling down on them. They chase leads instead of building brand reputation. And they still spend more on R&D than on marketing.

The latest Deloitte Fall 2024 CMO Survey Report shows the trend isn’t slowing. This year, companies increased short-term performance marketing budgets by another 10%. And since 2022, R&D budgets for B2B products jumped 34%, while B2C R&D budgets for products fell by 12%.

Deloitte report graphic on brand vs. performance marketing

What’s troubling is how little is being invested in brand reputation—29% less in 2024. Rising customer acquisition costs, diminishing returns, and leaky funnels aren’t a formula for sustainable growth. The more money we pour in, the more pours out. And when we keep skipping the part that makes marketing stick—building a reputable brand—how do we expect to scale?

“If you simply move half your budget to good brand awareness building, you will make more revenue in total.”  
 
Mats Georgson, Ph.D.

Seth Godin backs this up in Chapter 19 of This Is Marketing. Trust isn’t static. It’s earned at every opportunity. And building trust is more important than just getting clicks.

Dale W. Harrison breaks it down further in a recent LinkedIn post. Great marketing does two things:

  1. It makes people think of you—mental availability or brand marketing.
  2. It makes it easy for them to buy—physical availability or performance marketing.

A strong brand sticks. It earns trust over time. It makes buying simple. But too often, we chase instant results instead of committing to lasting growth. 

This is why B2B tech needs brand marketing—to fix leaky funnels, earn trust, and drive sustainable growth

Funnels Are Leaky

Chapter 19 in This Is Marketing is all about The Funnel. It’s important to understand that funnels are internal process tools. Customers never see themselves in a funnel. They come and go as they please at any stage, any time, and as often or as little as they choose.

Between the top and bottom of every sales funnel, most people leak out. As Seth Godin explains, it’s because trust changes as customers move through the funnel—trust isn’t static.

Leaky funnel illustration highlighting trust erosion

At the top, we’re creating attention. In the middle, we’re building credibility. But as buyers get closer to purchase, trust starts to erode. Maybe their needs don’t align. Maybe your brand isn’t the right fit. Or maybe life just gets in the way. It gets worse when saying yes feels more stressful than walking away—and that’s often the case.

So, what’s causing the leaks?

  • Misaligned Audiences: We’re attracting leads who were never a good fit.
  • Overcomplicated Decisions: Too many steps, too much friction, not enough clarity.
  • Neglecting the Brand: Without trust or recall, customers drop out before they’re ready to buy—and choose the brand they remember instead.

Fixing leaky funnels with B2B brand strategies starts with the right customers and making it easier for them to trust you.

Fix The Funnel

To be effective, sales and marketing funnels need the support of B2B brand marketing for trust, ensuring customers feel confident in their decisions. Together brand marketing and performance marketing create better funnels, bringing in the right people and making it easy for them to take the next step. 

Here’s how to fix yours:

  • Attract the right audience: Not everyone is your customer. Focus on people who genuinely need your solution and will benefit from it.
  • Align your brand promise: Your message has to match what you deliver. If the promise doesn’t line up with reality, trust falls apart.
  • Simplify the decision process: Too many steps? Too much friction? Fix it. The easier you make it to say yes, the fewer people you’ll lose.
  • Support their goals: Customers don’t care about your funnel. They care about solving their problems. Show them how you solve their problems—not with slide decks or demos, but through your brand experience.
  • Create forward motion: Use tension—not pressure—to help your audience see what’s possible with your solution. Give them a reason to say yes.
  • Hand them a megaphone: Once they’ve experienced success with your brand, make it easy for them to share their story. Word-of-mouth is a signal your funnel is working.

We can’t fix our funnel by patching every hole. We build it intentionally, creating a system that attracts the best-fit customers, earns their trust, and removes the barriers to saying yes. And short-term performance marketing alone can’t do that. We also need a reputable brand that gets remembered.

A strong funnel relies on B2B brand marketing for trust, ensuring customers feel confident in their decisions

Peter Drucker quote on long-term results vs. short-term results

LTV: The Key to Budget Allocation

Not all marketing is worth the spend. To know if our efforts are paying off, we need to understand our customer’s lifetime value (LTV).

LTV tells us how much a customer is worth over time. Without it, we’re flying blind—spending money on ads and hoping it works out. That’s no way to grow.

Seth Godin offers a great example: Imagine spending $1,000 to run ads that reach 1 million people. Out of those, 20 people click ($1,000 / 20 = $50 CPC), and 2 people buy ($1,000 / 2 = $500 cost per sale). If those customers’ LTV is higher than $500, great—keep buying ads. If it’s less, stop and fix your funnel.

The math might seem simple, but:

  • Most companies don’t calculate it carefully. They spend and hope, assuming it will all balance out.
  • Others exaggerate their claims to get as many leads as possible. Bait-and-switch tactics destroy trust and damage brand reputation.
  • Many misunderstand the metrics. They focus on clicks and impressions instead of long-term results.

LTV isn’t a one-and-done deal. It needs regular updates as your business grows. The customers you attract today might have a very different LTV as your business scales.

Balance Brand and Performance

The latest Deloitte Fall 2024 CMO Survey Report validates the findings from a 2013 study, The Long and the Short of It by Les Binet and Peter Field. Most companies spend too much on short-term performance marketing and not enough on building their brand.

This imbalance has been growing for years. Customer acquisition costs keep rising, while the returns from performance ads shrink. 

Mats Georgson, Ph.D. recently posted some excellent insight about this on LinkedIn, “Skipping brand marketing is like skipping the factory in manufacturing. Without a factory, you can’t produce the product.”

And without brand marketing, performance marketing eventually stops delivering.

The Long And Short Of It report graphic showing effects of sales activation and brand building
Source: Les Binet and Peter Field, The Long And Short Of It, 2013

Companies that balance both brand and performance marketing drive more sustainable growth. Brand marketing builds mental availability—ensuring your company comes to mind when buyers are ready to purchase. Performance marketing builds physical availability—making it easy for buyers to act on that awareness.

Overspending on performance ads is like harvesting demand without planting the seeds to create it. The solution? Shift more of your budget into long-term brand building. You’re not just investing in awareness—you’re building trust, recall, and future customers.

Final Thoughts

Investing in long-term growth through B2B brand reputation is essential for sustainable growth. Performance marketing might bring quick wins, but it can’t sustain your funnel without trust, recall, and reputation.

Think about it: What if Apple had only run “Think Different” for one quarter? Would Nike still be iconic if “Just Do It” lasted only six months? Would SAP be synonymous with business success if “The Best-Run Businesses Run SAP” wasn’t a decade-long commitment? Probably not.

These campaigns worked because they were consistent, long-running, and focused on building trust. The same principle applies to your business. Short-term ads might drive clicks, but brand marketing builds the foundation that makes people choose you when it matters.

The question isn’t whether you can afford to invest in brand marketing. The question is: how can you afford not to?

If you like this content, here are some more ways I can help:

  • Follow me on LinkedIn for bite-sized tips and freebies throughout the week.
  • Work with me. Schedule a call to see if we’re a fit. No obligation. No pressure.
  • Subscribe for ongoing insights and strategies (enter your email below).

Cheers!

This article is AC-A and also published and discussed on LinkedIn. Join the conversation!

Execution

How to Build a Scalable B2B Tech Brand

Discover how to build a scalable B2B tech brand that earns trust, reduces risk, and drives growth with actionable tips and proven strategies.
November 22, 2024
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5 min read

Scaling a B2B tech brand takes time. It’s about building momentum, not quick wins. Always-on brand campaigns create lasting memories, making your brand easier to trust and harder to ignore when buyers are ready. Here’s how to create a brand that earns trust, reduces risk, and drives sustainable growth.

Takeaways

  • Brand marketing builds trust and makes performance marketing more effective by creating recognition and credibility over time.
  • Consistency matters. Align your company and product branding to avoid confusion and strengthen trust.
  • Think long-term. Branding is about planting seeds for future growth, not instant results.
  • Simplify your brand. Avoid unnecessary names or features masquerading as brands. Keep the focus clear.
  • Focus on your audience. Build your brand around customer needs and craft messaging that speaks to their challenges.

Building Up B2B Tech Brands

In B2B tech, a brand’s reputation depends on being remembered and trusted. A good product and clever ads might get some attention, but trust takes time and consistency.

Think of brand marketing as planting seeds. It takes months, sometimes years, to see the payoff. But when those seeds grow, the rewards are huge—as long as we don’t let the weeds like inconsistency or weak messaging take over.

A strong brand opens doors. It gets us noticed, helps win deals, and keeps customers coming back.

Remember IBM? People didn’t say, “No one ever got fired for choosing them” by accident. That reputation was earned, not bought.

Brand Marketing Pays Off

A strong B2B tech brand builds recognition, trust, and credibility, making it the obvious choice when buyers are ready.

Many of us know how Apple reinvented itself in the late 1990s with “Think Different.” But SAP offers a more relevant B2B tech example. 

In 2002, SAP launched “The Best-Run Businesses Run SAP.” Over the years, they evolved this message into “Run Better,” “Run Simple,” and “The Best Run.” This consistency reinforced their position as the go-to ERP solution.

SAP's "The Best Run" brand marketing campaigns over 20 years

SAP’s success was more than good marketing. They tied consistent brand marketing with performance marketing and product innovation (think Peter Drucker), creating trust with even the most risk-averse decision-makers. Buyers remembered their message, recognized their value, and believed in their credibility.

In B2B, buyers take months—or years—to decide. Often, they choose not to buy at all. A strong brand reduces risk, giving buyers the confidence to act before they even meet you.

Brand marketing gives your company the air cover it needs to build trust and drive long-term growth.

Dive deeper: SAP Advertising Evolution over 5 Decades , by Tom Pfister

Align Company and Product to One Brand

Great brands stand for one thing and one thing only. In B2B tech, this is even more important because of the inherent complexity and lengthy buying cycles. 

How brand influences buying decisions in B2B tech

Buyers don’t want to decode a maze of product brands. If your company and products serve the same audience or share a common purpose, let one brand take center stage.

Take SAP. All their solutions tie back to the SAP brand. Their consistent use of brand identity, positioning, and messaging strengthened their reputation as a trusted ERP leader.

It wasn’t always this way. Before their 2002 campaign, SAP’s marketing was product-led. Hiring their first CMO, Marty Homlish, changed everything.

“One Voice, One Brand came only to fame after the year 2000 when SAP hired its first CMO Marty Homlish. It was the time when the press and analysts said that SAP missed the Internet, Marty came and changed everything. Marty gave SAP the ‘it’ look and generated billions of dollars in brand value over more than a decade.”
 
Tom Pfister, Amazing Experiences

Sticking to one brand also avoids “name-creep.” When product features start masquerading like separate brands, it confuses buyers, weakens trust and stretches marketing resources thin. 

 

“If you’re Toyota, your product needs its own name. But if you’re a new B2B SaaS platform, resist the urge. You've probably heard the old chestnut that the moment you introduce a second name is the moment your marketing efficiency drops by a factor of two. I’d argue it’s more like five or ten, maybe 20.”
 
Andy Raskin, The Strategic Narrative

How to avoid name creep in B2B tech brand marketing
Image source: Andy Raskin

One brand, one message, makes it easy to buy. 

Dive deeper: Stop naming stuff, by Andy Raskin

Amplify Performance Marketing With Brand Marketing First

Brand and performance marketing are tied at the hip. Brand builds trust. Performance drives action. Together, they create a multiplier effect that’s tough to beat.

Performance marketing works best when our brand is strong. It’s like a movie release—buzz builds months ahead, so that when opening night comes, people are ready to buy tickets.

When people know and trust us, they’re more likely to engage. Without that trust, we’re stuck relying on cold outreach and expensive ads that can feel spammy and scammy.

“The most significant impact of prior brand marketing is to reduce the cost and increase the effectiveness of your short-term lead-gen performance marketing.”
 
Dale W. Harrison

Dale’s research shows how brand marketing creates pre-existing memories that boost performance campaigns:

  • Billboards: Increased organic brand-aware search traffic and click-through rates (CTR) on category searches in the targeted area.
  • Radio Sponsorships: Drove geo-specific brand search traffic and boosted CTRs on organic and paid search ads.
  • Always-On Digital Campaigns: Delivered steady growth in organic brand-aware search traffic and improved CTRs for generic-category search.
  • Unaided Recall: When someone remembers your brand on their own and searches for it directly.
  • Aided Recall: When seeing your brand on a search page or ad triggers recognition and increases their likelihood to click.

It all comes down to recall. Buyers notice, trust, and select the brands they remember.

Dive deeper: Brand Marketing is what Makes Performance Marketing Function, by Dale W. Harrison

8 To-Do’s When Building a Scalable B2B Tech Brand

  1. Go Long: Commit to sustainable growth. Branding takes time, but it’s worth it.
  2. Always Start with Insight: Define who it’s for, what it’s for, and why anyone should care.
  3. Be Customer-Obsessed: Build your brand around customer needs, not assumptions.
  4. Focus on One Brand: Align your company and product branding to reduce confusion.
  5. Simplify: Avoid name-creep. Focus on your core message.
  6. Create Momentum: Keep brand campaigns running all year. Layer performance on top.
  7. Be Memorable: Design every touchpoint to trigger recognition and trust.
  8. Be Disciplined: Use a brand playbook to keep everyone aligned and consistent.

Dive deeper: Grab my B2B Brand Playbook Template. It’s free and ungated. 

Free and ungated Brand Playbook Template

Final Thoughts

Building a scalable B2B tech brand takes commitment. Companies like IBM and GE have stood the test of time because of their brand equity. Strong brands build trust, reduce risk, and make every part of your business work better.

If you’re ready to scale, focus on being remembered and trusted. Always start with insight, stay consistent, and keep your best-fit customers at the center of your decisions. Play the long game, simplify where you can, and never stop creating momentum.

If you like this content, here are some more ways I can help:

  • Follow me on LinkedIn for bite-sized tips and freebies throughout the week.
  • Work with me. Schedule a call to see if we’re a fit. No obligation. No pressure.
  • Subscribe for ongoing insights and strategies (enter your email below).

Cheers!

This article is AC-A and also published and discussed on LinkedIn. Join the conversation!

Insight

Proving Brand Value in B2B Tech: 5 Key Insights from Mark Stouse

Explore how brand reputation impacts B2B tech success and learn measurement strategies from causal analysis and data expert Mark Stouse.
November 15, 2024
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5 min read

Brand in B2B tech is often overlooked, but it’s critical for reducing buyer risk, speeding up deals, and driving growth. Mark Stouse, CEO of Proof Analytics, shares how brand reputation—built on awareness, confidence, and trust—can be measured and strengthened using causal analysis. By starting now and avoiding common mistakes like over-promising, B2B companies can turn brand into a powerful growth driver.

Takeaways

  • What is brand reputation in B2B tech? It’s the combination of awareness, confidence, and trust that reduces buyer risk and builds long-term loyalty.
  • Why is brand important? Brand is the foundation for faster, bigger deals. It helps buyers feel safer making decisions, especially in risk-heavy B2B markets.
  • Can you measure brand? Yes. Tools like causal analytics link brand reputation to metrics like deal velocity, size, and sales efficiency.
  • What mistakes should you avoid? Over-promising and ignoring market research destroy trust. Transparency and consistency are key. Don’t lie.
  • When should you start investing in brand? The best time was yesterday. The second best time is today—waiting only makes things harder.

Can We Prove the Value of Brand in B2B Tech? 

Some say no. Others say you can’t even measure it.

Last week, I sat down with Mark Stouse, CEO of Proof Analytics, to dig into this further. We talked about why brand often gets ignored, why demand generation hasn’t delivered, and how to measure what many still think is unmeasurable.

Mark shared some practical insights. He explained how brand reputation—awareness, confidence, and trust—reduces risk for B2B buyers and speeds up deals. He also broke down common mistakes that hurt trust and how analytics can link brand to business outcomes.

If you’ve struggled to prove the value of brand reputation, here are five key takeaways from my conversation with Mark.

Watch the full LinkedIn Live conversation on-demand.

1. Why Brand Gets Overlooked in B2B

In B2B, especially tech, brand doesn’t get much attention. People think it’s too vague, takes too long, or is impossible to measure. So instead, companies chase leads.

But leads don’t solve everything as we have learned from research like The Long And Short Of It

Brand reduces risk for buyers. And in B2B, risk drives decisions. Buyers don’t make choices on impulse. They carefully evaluate what feels safest.

“Brand reputation is the grease on the wheels. It helps buyers feel safe to move forward.”
 
Mark Stouse

Without brand, we’re just another unknown. If buyers don’t trust us, they’ll stick with what they know—or worse, pick a competitor, even if their product sucks compared to ours.

Building a brand takes time. Mark compared it to an investment account.

“The best time to invest was yesterday. The second best time is today.”
 
Mark Stouse

The longer we wait, the harder it is to catch up—and the more opportunities we lose.

2. The Failure of Demand Generation

Demand generation was supposed to create brand pull and turn leads into deals. Instead, it’s become a numbers game that hasn’t aged well.

“Demand isn’t something you create out of thin air—it’s authored in the heart and mind of the customer. Your job is to meet it effectively, not force it.”
 
Mark Stouse

Companies spam buyers with automated marketing, hoping to hit the jackpot. But buyers are smarter now. They tune out the noise.

Over 90% of startups since 2008 have failed, partly because they couldn’t generate enough demand to stay in business.

Demand gen isn’t dead, but it needs to change. Sending more emails or building bigger funnels won’t fix it. We need to understand our customers, earn their trust, and be the brand they think of when they’re ready to buy.

3. Building Brand Success in B2B Tech

If demand gen isn’t the answer, what is? The answer is brand. Specifically, brand reputation.

Mark broke it down into three key pieces: 

  1. Awareness puts us on buyers’ radar. 
  2. Confidence shows we can deliver. 
  3. Trust proves we’ll act with integrity, even when it’s not easy.

But here’s the thing: brand reputation isn’t ours to control. It’s what customers believe about us based on what they see, hear, and experience. Our job is to shape those perceptions by being consistent, credible, and focused on their needs.

Just like the investment account Mark spoke of, the best time to start building brand was yesterday. The second best time is today. Waiting just makes it harder.

Building trust takes time, but it pays off. Buyers who trust us feel confident making decisions, which leads to faster deals, bigger deals, and long-term loyalty.

The importance of brand reputation in B2B tech cannot be overstated—it’s the foundation for trust and growth. Ignore it, and we’re just adding noise an already noisy market. Build it consistently, and we’re on the short list.

4. Measuring Brand Impact In B2B Technology

Brand takes time, but that doesn’t mean it’s unmeasurable. With the right tools, we can track its impact.

Mark outlined three metrics to track: deal velocity, deal size, and sales efficiency. Together, these show how brand reputation makes it easier for buyers to choose us.

“Causal analytics shows how brand drives faster deals, bigger deals, and more deals—net of time lag and external factors.”  
 
Mark Stouse

Effective brand strategies for B2B tech companies focus on awareness, confidence, and trust. This isn’t guesswork. 

Measuring brand impact in B2B technology is possible with causal analysis. Tools like causal analytics allow us to tie brand reputation to real business outcomes.

Brand isn’t just a nice-to-have. Done right, it’s one of the most powerful growth drivers in B2B.

5. Common Brand Mistakes to Avoid

Building a strong brand is just as much about what we avoid as what we do. The biggest mistake? Lying and over-promising.

“Transparency is non-negotiable. The fastest way to destroy trust is to sell something that isn’t true.”
 
Mark Stouse

Too many companies overhype features or sell a roadmap that doesn’t exist to win over investors and board members. This puts tremendous pressure on Product and Marketing. And when buyers don’t get what they were promised (classic bait and switch), trust is broken—and churn follows.

Another mistake is treating brand as an afterthought. Skipping research and analytics leaves us guessing at what customers think. And we can’t fix what we don’t understand.

At the end of the day, trust isn’t bought. It’s earned. If buyers don’t trust us, they’ll move on. Don’t give them a reason to leave.

Final Thoughts

Brand doesn’t happen overnight. It’s a long game. And in B2B, that can be a tough sell. Leaders want results now. But skipping brand is like building a house on sand—it doesn’t last.

“Great marketing takes time, and brand takes the longest. It’s about building credibility and belief, and you can’t will that into existence. It has to be earned.”
 
Mark Stouse

The good news? Progress is measurable. Analytics tools for B2B brand measurement, like Proof Analytics, can connect brand reputation to real-world business results. This helps build leadership confidence and keeps everyone focused on long-term growth. 

Think of brand like an investment account. The sooner you start, the sooner you see the payoff. Invest in your brand now, and you’ll set the stage for sustainable growth.

If you like this content, here are some more ways I can help:

  • Follow me on LinkedIn for bite-sized tips and freebies throughout the week.
  • Work with me. Schedule a call to see if we’re a fit. No obligation. No pressure.
  • Subscribe for ongoing insights and strategies (enter your email below).

Cheers!

This article is AC-A and also published and discussed on LinkedIn. Join the conversation!

Strategy

5 B2B Brand Questions and Answers After Demand Gen’s Letdown

Demand Gen hasn’t built lasting trust or credibility for B2B brands. Here’s why brand building is key to long-term growth and how to measure it.
November 8, 2024
|
5 min read

For more than a decade, Demand Gen has been a short-term fix, adding to pipelines but failing to build the long-term trust and credibility a brand needs to grow. After years on the Demand Gen treadmill, B2B companies are starting to shift focus to brand-building—investing in awareness, confidence, and trust for real, lasting growth. Here are 5 questions and answers.

Takeaways

  • Demand Gen adds leads to the pipeline but doesn’t create the trust or reputation a brand needs to stick around.
  • Focusing on awareness, confidence, and trust builds credibility that brings customers back.
  • Key metrics like brand recall, direct traffic, and share of voice show long-term effectiveness.
  • Brands are made great over time from deep customer insights, not quick-fix tactics.
  • Short-term lead goals are fine, but they should support a brand-led approach that lasts.

Demand Generation Hasn’t Aged Well

Since around 2009, B2B companies have thrown piles of money into generating demand and chasing leads—with a surprisingly low payoff.

The problem? Demand Gen is a short-term play that is almost always sales-led or product-led. 

Yes, it can fill the pipeline with “potential” business, but that is a just forecast, not cash in the bank. It also doesn’t build credibility, reputation, or the staying power a brand needs to scale. 

After 15+ years of this (let’s be honest) treadmill, brand is making a comeback in B2B, especially in tech. Brand building, brand marketing, and brand reputation are getting the attention they should’ve had all along. 

This article tackles five questions I’ve been hearing lately from tech founders and marketers who are looking beyond Demand Gen for lasting success. 

1. If Demand Gen has been such a bust, what should we measure to know our brand is working?

As Mark Stouse highlighted in last week’s Razor #28 (link below), to build a solid brand reputation, we need to create awareness, confidence, and trust. Awareness can be bought—this is where Demand Gen has played for the last 15 years or so. But confidence and trust? Those are earned. And that’s where Demand Gen has fallen short.

Instead of fixating on clicks or form fills, we need to focus on brand-focused metrics that show effectiveness over time—think share of voice, direct traffic, and brand recall.

“Brand-building provides air cover for sales and creates long-term value. If we want consistent growth, we can’t skip over these fundamentals.”

Dive deeper: 10 B2B Expert Insights: Why Brand-Building Trumps Demand Generation

Jon Miller’s recent LinkedIn post makes a similar point. He reminds us that when buyers eventually enter the market, “their perception of your brand will determine whether you make the shortlist.

In other words, buyers already know and trust a brand by the time they’re ready to buy. We won’t see the results immediately, but these indicators point to a brand reputation that’ll keep paying off, even as short-term tactics, like Demand Gen fade.

2. How do we balance short-term lead goals with long-term brand building?

Focusing exclusively on leads can feel productive—everyone loves a full pipeline. But a leadgen-only strategy is kind of like drugs—a quick fix. 

To build sustainable growth, we need to prioritize brand building. That means carving out budget and resources for both lead gen and brand-focused initiatives.

When both are in play, we’re addressing immediate business development while investing in our future. Think of it like having a checking account AND a savings account. 

“Brand building and short-term sales can co-exist, but it takes a strategic approach. Just because something doesn't fill your pipeline today doesn’t mean it’s not valuable tomorrow.”

Dive deeper: Progress NOT Perfection: B2B Tech Marketing Strategies for Growth

Chris Walker underscores the pitfalls of focusing solely on short-term, department-level attribution in a recent LinkedIn post. He explains that an obsession with attribution credit can lead to poor investment decisions that don’t support the bigger picture.

In other words, we can meet immediate sales targets while investing in long-term growth. Strong brands, built steadily, fuel both—not the other way around.

3. Where should we start with brand building?

Always ask: Who is it for? Too many companies waste time trying to appeal to everyone for fear of missing out. 

Stay focused on reaching your best-fit customers. They care a lot about what you offer for a reason and won’t bail on you if you raise your prices. 

Take time to understand their needs, problems, fears, and motivations. Create messages that resonate with them, not just with anyone.

“Identify the smallest viable market that truly values what you offer. Brand-building isn’t about appealing to everyone—it’s about knowing your best-fit customers.”

Dive deeper: Stand Out in the Crowd: Building a B2B Tech Brand that Gets Noticed

Dale W. Harrison’s LinkedIn post on “SEO for human brains” reinforces the importance of understanding Category Entry Points (CEPs) to stay top-of-mind with ideal customers. 

By building recall triggers, we ensure our brand shows up when these customers need us most. 

Brand marketing helps you rank “high in the search results of the memories of future buyers when they need a solution that looks like your product.”

4. What should a B2B brand avoid in building its reputation?

Don’t fall into the “Lead Gen Trap,” where the entire focus is on filling the funnel instead of building reputation. Lead gen alone is a treadmill—it keeps you busy, but it doesn’t make your brand more credible or memorable. Too many B2B tech lead gen campaigns are just demo churns. 

“Lead generation might feel like it keeps the lights on, but it’s not what builds a legacy. Over-reliance on short-term tactics undermines brand equity and dilutes your reputation.”

Dive deeper: Break Free from the Lead Gen Trap and Build a Brand That Lasts

Liam Moroney recently called out the tendency to hyper-focus on short-term precision, which can stunt long-term brand growth. He argues that true growth happens when brands are widely known and recalled, not just hyper-targeted. 

Real growth comes from building something resilient. If lead gen is just for today, brand building is for tomorrow. Stay focused on communicating your unique differentiation.

5. How does insight directly impact our branding strategy?

Everything starts with insight. The better the insight the better the outcome—in this case the better the brand strategy. 

Without insight, we’re just guessing—and guessing is expensive. When we invest in understanding our customers and market, we’re setting ourselves up for relevance and resilience.

This is what separates the “throw spaghetti at the wall” approach from a strategic plan that actually delivers.

“Effective marketing is built on insight, not intuition. Deep customer research drives strategies that matter; skipping this part is a recipe for irrelevance.”

Dive deeper: How Deep Customer Insights & Brand Building Drive B2B Tech Success

Mark Stouse’s LinkedIn post on “accuracy vs. precision” serves as a reminder that insights gleaned from causal analysis need to be actionable, not perfect. Causal analysis generates insight that guides direction without getting bogged down in unnecessary details. 

Think of causal analytics as a GPS for your business decisions. As Mark puts it, “It not only captures what your teams are doing, but it factors in the marketplace realities to accurately understand outcomes.”

Final Thoughts

After years on the Demand Gen treadmill, B2B companies are seeing that short-term tactics alone don’t build sustainable growth.

Demand Gen may have added to the pipeline, but it hasn’t built the trust or credibility a brand needs to last. Customers trust reputable brands before they even engage with them.

If we want lasting growth, we must be committed to brand. Focus on building up the fundamentals: awareness, confidence, and trust. And measure what actually matters—brand recall, direct traffic, share of voice—with tools like causal analytics. 

Investing in brand pays off in the long run.

If you like this content, here are some more ways I can help:

  • Follow me on LinkedIn for bite-sized tips and freebies throughout the week.
  • Work with me. Schedule a call to see if we’re a fit. No obligation. No pressure.
  • Subscribe for ongoing insights and strategies (enter your email below).

Cheers!

This article is AC-A and also published and discussed on LinkedIn. Join the conversation!

Insight

10 B2B Expert Insights: Why Brand-Building Trumps Demand Generation

Demand generation isn’t enough for B2B tech growth. See why industry leaders say brand marketing is the real long-term driver, building trust and staying power.
November 1, 2024
|
5 min read

B2B tech companies looking to grow in 2025 and beyond need to shift focus from demand generation to brand-building. This roundup pulls insights from industry leaders on why brand is essential for long-term growth. Brand provides the air cover you need to build awareness, confidence, and trust. You need all three to reduce buyer risk.

Key Takeaways

  • Brand reputation is what builds lasting growth. Demand generation alone doesn’t get you there.
  • Sales-led tactics can’t create trust or recognition the way a strong brand can.
  • Brand effects stick around and compound over time, unlike quick-fix tactics.
  • Awareness, Confidence, and Trust is what reduces perceived risk, which is the real barrier to B2B sales.
  • A strong brand means future buyers see you as a safe choice—reliable and trusted—no risky.

And Now For Something Completely Different (sorta)

Instead of delivering my usual POV, I’m trying something new for this week’s article.

There’s been a surge of talk on LinkedIn lately around brand building—a brand marketing renaissance, you might say. The industry is waking up to the need for long-term brand reputation over immediate sales-led or product-led tactics.

And for good reason: the lead generation and demand generation tactics B2B has clung to for years just haven’t worked. We’ve been guessing and drowning in metrics that prove nothing.

Once dismissed as fluff, brand reputation in B2B is finally getting its due. It’s a long-term growth driver that provides air cover for your business today and tomorrow.

So, I’ve pulled together a roundup of 10 recent LinkedIn posts from industry voices who see beyond the quick fix. If you’re after real growth in 2025 and beyond, it’s time to think about brand-building as a long-term investment, not just a line item.

1. Jelena Veselinovic: Brand Is Not A Silo

Jelena Veselinovic is a fractional CMO & Brand Advisor and former Coca-Cola and Miro marketing exec. In this post, she nails why brand building is so important in B2B tech. It isn’t just a marketing function—it’s the outcome of everything we do, from product to customer experience. Branding can’t be separated into one vertical; it’s an aggregate of every customer interaction. Focusing solely on brand awareness or aesthetics in isolation creates fragmented experiences, limiting the ability to build authentic brand equity. Ultimately, brand and product are inseparable.

“Brand is the outcome of everything you do, not a brand marketing function output! Furthermore, how can brand awareness be built in isolation from the product? Brand communication divorced from product is mere vanity—empty and ineffective. Brand and product are inseparable, intrinsically intertwined. The product is the reason to believe; without it, you don’t have a brand.”
 
Jelena Veselinovic

2. Jelena Veselinovic: Don’t Make Lead Generation the Primary Focus

Another nugget from Jelena. B2B tech often treats brand marketing as a sales-led or product-led lead generation function, focusing on keywords and competitive mimicry rather than unique strategy. True growth in B2B requires breaking out of this cycle, as the common approach leads to “baseline” growth that’s not sustainable. The solution lies in unlearning and challenging default growth narratives, seeing brand as a long-term foundation rather than a fleeting tactic.

“The industry is too nascent. Ironically, the best way to evolve is to unlearn everything you thought you knew and challenge false growth narratives.”
 
Jelena Veselinovic

3. Liam Moroney: The Ineffectiveness of Demand Generation 

Liam Moroney is the CEO of Storybook Marketing. This post is a wake-up call. And for some of us who have been beating the brand marketing drum for the past two decades, it’s kinda like “I told you so.” Traditional demand generation isn’t sustainable; it often results in aggressive tactics that don’t necessarily create demand but rather capture existing interest. The real issue lies in brand awareness and consideration set inclusion—without Brand, demand generation tactics struggle to connect. Effective brand marketing builds buyer awareness of problems and positions the company as a relevant solution, which strengthens demand generation efforts in a meaningful way.

“The data is all speaking loudly that the main pipeline problem is occurring at the day one consideration set level, which means most demand gen tactics don’t even get a chance to come into play. The new wave of CMO winners will be those who know how to run a truly integrated brand and demand strategy.”
 
Liam Moroney

4. Liam Moroney: The Challenges of Brand Measurement

Brand Marketing, unlike lead generation, works over the long term and doesn’t fit neatly into short-term KPIs. Short-term metrics can’t capture brand impact, as brand efforts compound over time, creating lasting influence that enhances other marketing efforts. Trying to measure brand using short-term metrics is like evaluating fitness gains from one workout—it misses the broader, enduring effects that brand creates, particularly for sales outcomes.

“Long-term marketing measured with short-term metrics and KPIs becomes incredibly hard to defend and continue. Brand effects take time to show up, and they don’t decay quickly like performance marketing efforts. Judging it by an ROI metric becomes an arbitrary exercise. Brand through short-term metrics is a moving target.”
 
Liam Moroney

5. Liam Moroney: How to Gain Budget for Brand Marketing

When pitching brand marketing to leadership, avoid positioning it as an “extra”—frame it as a solution to existing problems, like pipeline quality and lead generation fatigue. Brand marketing should directly address challenges, such as reliance on outbound leads and poor conversion rates, rather than presenting it as an aspirational effort. Supporting data from sources like the 6sense Buyer Experience Report can further validate your brand’s impact on revenue and pipeline.

“Brand shouldn’t be treated as an aspirational activity to try, but rather a defensible solution to a clear problem the business is facing that has revenue impact. The data keeps pointing to brand as one of the most powerful levers in hitting those targets.”
 
Liam Moroney

6. Dale W. Harrison: Understanding Time Lag 

Dale W. Harrison is a Consultant at Inforda Life Science Services. In this insightful post, he shows how marketing efforts in B2B rarely produce immediate revenue. That’s because only a small percentage of the market is “in-market” at any time. Dale’s “toy model” demonstrates that brand efforts from one quarter influence revenue quarters down the line. This time lag is essential to understand; expecting immediate returns ignores the long-lasting nature of brand impact and the way memory decay affects potential buyers’ recall of messaging over time.

“Most current-period B2B marketing efforts will take several Quarters before full revenue recognition! 90% of the revenue influenced by THIS Quarter’s marketing won’t be recognized until 8-9 months later. Only less than 10% of the people your marketing will reach this Quarter will be influenced to buy after a FULL year!”
 
Dale W. Harrison

7. Dale W. Harrison: The ROI of Brand Marketing Isn’t Linear

Dale argues that ROI doesn’t always capture the value of brand marketing, much like the upfront costs of a factory don’t directly contribute to immediate revenue but are essential for the productivity, efficiency, and growth of what’s inside the factory. Similarly, brand marketing provides a foundation that allows other marketing functions to work effectively. In conversations with executives, it’s important to emphasize the strategic nature of brand investment—the factory—rather than focusing on ROI—performance metrics of what’s inside the factory.

“ROI is a poor metric to use anywhere within marketing, but especially for brand marketing. What’s the ROI of the building that houses the factory? LESS THAN ZERO!... Brand marketing works the same way.”
 
Dale W. Harrison

8. Mark Stouse: Awareness, Confidence, and Trust Reduce Risk

Mark Stouse is the CEO of Proof Analytics and he knows the impact of brand building because his software can measure it. In this post, Mark shares why brand building in B2B centers on cultivating Awareness, Confidence, and Trust (ACT), which ultimately reduces the perceived risk for buyers. A decision-maker typically starts unaware and cautious, so brand marketing must establish ACT to drive action. In short, buyers make risk-adjusted decisions, and brand is key to lowering that risk. If customers don’t feel confident in or trust our brand, they won’t engage.

“Particularly today, all the evidence points to the fact that we begin our search for the right decision as Unaware, Not Confident, and Distrustful. Outside of catastrophic failures, we don’t lose these qualities as much as we fail to build Awareness, Confidence, and Trust in others.”
 
Mark Stouse

9. Mark Stouse: Risk as a Consideration in Brand Investment

It’s common for leadership teams to view brand marketing as a risk due to its lack of immediate, measurable ROI. Mark explains how the risk tied to brand marketing can be reframed to highlight its role in building long-term stability and reducing future costs. Rather than viewing brand investment as an add-on, executives should see it as critical for reputation and resilience in uncertain times, leading to sustainable growth.

“Politics, wars, rumors of wars, AI, social division, employees, OpEx, legal expenses, challenging investor sentiment, debt, debt, and more debt… you name it, they have more and more reasons to not assume anything anymore. Dealing effectively with Risk will be pivotal to your success in 2025.”
 
 Mark Stouse

10. Mark Stouse: Brand as a Driver of Sustainable Growth in B2B

Interest in brand marketing has resurged due to the inefficacy of traditional demand generation. Demand marketing failed because it didn’t adapt to feedback loops; instead, it relied on assumptions about buyer interest. With brand, however, companies can build a sustainable growth engine by focusing on reputation, trust, and long-term customer confidence. Proving your brand’s value over time is essential to avoid the same pitfalls that led to the decline in demand generation.

“The 90%+ failure rate of B2B startups is irrefutable evidence that B2B GTM is not a linear, deterministic machine where we can pester people into buying a product they don’t perceive that they want or need. The renaissance in B2B brand is a reaction to the collapse of demand marketing as we’ve seen it for 15-16 years. If demand generation hadn’t failed, few would care about brand.”
 
Mark Stouse

Final Thoughts

If B2B tech companies want real growth in 2025 and beyond, they need to get serious about investing in their brand. The days of relying on demand generation to do all the heavy lifting are all but over.

Brand-building provides the air cover to win future buyers, helping them recognize, trust, and choose you over time. Imagine people saying, “No one ever got fired for buying [insert your brand].”

The industry experts in this roundup are pushing the conversation forward, showing why brand reputation is the foundation for lasting growth. Their insights make one thing clear: if you want to grow beyond quick fixes, it’s time to start thinking brand-first.

If you like this content, here are some more ways I can help:

  • Follow me on LinkedIn for bite-sized tips and freebies throughout the week.
  • Work with me. Schedule a call to see if we’re a fit. No obligation. No pressure.
  • Subscribe for ongoing insights and strategies (enter your email below).

Cheers!

This article is AC-A and also published and discussed on LinkedIn. Join the conversation!

Execution

Real Results from a 6-Month B2B Content Marketing Challenge

Discover real results from a 6-month B2B content marketing challenge. Learn how consistent posting builds momentum for B2B tech, even from scratch.
October 25, 2024
|
5 min read

Publishing 13 articles every 13 weeks sets the tone for consistent content marketing, especially when starting from scratch. Over the last six months, weekly activity is gradually building a following on both my website and LinkedIn profile. It’s early days but it shows why sticking with content pays off—especially for B2B tech companies. If you’re starting out, expect a slow burn. If you already have an audience, you’ll see faster gains. 

Takeaways

  • Publishing weekly helps build momentum, even when starting at ground zero.
  • Keep content on your website while sharing it on LinkedIn and other platforms for maximum reach (and insurance).
  • If you have an established following, you’ll see growth faster than those starting fresh.
  • Focus on staying consistent rather than perfecting each post; improvement comes with practice.
  • Building a foundation is slow, but compounding results will come with patience.

The 13-in-13 Challenge

Six months ago, I set out on a simple mission: to walk the talk. 

I tell my clients—and former employers—to post a new blog every week for one quarter. That’s 13 articles in 13 weeks. 

Then I tell them to do it again… and again… and again. 

Why? To get into a rhythm. See where I’m going with this?

It sounds easy, but it takes discipline—kinda like going to the gym every day. 

Let me be super-clear: This recap is NOT about me or patting myself on the back. It’s about showing YOU what can happen when you’re committed to weekly activity—even starting from scratch. 

Some of the results you’ll see are OK, some are meh. But it’s only six months, not six years. 

Stay with me.

If you’re in B2B tech, especially in the early stages and starting a B2B tech blog from scratch, you’ll see why sticking with a weekly publishing schedule is worth it.

Like you, I started at ground zero. I still have a ways to go before things really take off. I’m good with that. You should be too. 

Ready? Let’s go!

Website Performance

There’s no overnight miracle or earth-shattering results here. We all start from the same spot. This is about gradual growth and the long-term benefits of consistent content marketing in B2B tech. 

Here’s what my first six months looked like:

Total Active Users

I created about 490 active users on my website (I know… wow…). Each new visitor, each engagement, is a step up from zero. Sure, the numbers are less than stellar, but for a one-man show, it’s still encouraging.

Google Analytics 6-monthsactive users

Engagement Time

The average engagement time sits at around 3 minutes. That’s not bad for long-form content in B2B tech—enough to signal people aren’t just bouncing after a few seconds. They’re actually sticking around and reading.

Google Analytics 6-months average engagement time

Traffic Sources

Direct traffic leads by a mile, with organic search trailing behind (so, yeah, I got some SEO work to do). Most visitors find the blog via LinkedIn, newsletter subscribers, or existing connections. That’s good news: once SEO catches up, organic reach will boost results further. Time will tell.

Google Analytics 6-months traffic sources

Growth Over Time

There were a few spikes, notably one in June (around the time of the Product-Led Growth Trap article) and another in early September. These surges appear to show certain content may be capable of attracting more eyeballs when it strikes a chord. It also has the potential to let me know what my audience cares about. Again, time will tell.

The good news is that the weekly activity led to an invitation to appear on the StrategyCast podcast, where I discussed many of the topics I write about—the importance insight, positioning, and design in B2B tech marketing.


Google Analytics 6-months user activity

LinkedIn Insights

Publishing on LinkedIn added a whole new layer of reach.

Total Engagements

My LinkedIn edition of Achim’s Razor racked up over 1,700 engagements over this period, which gave the content a much-needed boost in visibility. Each article is starting to get in front of more people in my network.


LinkedIn 6-months content engagement

Impressions

I’m getting roughly 60K impressions on LinkedIn. That adds scale compared to organic website traffic alone.

LinkedIn 6-months content impressions

Follower Growth

A steady climb in followers over the six months shows the content is being seen and consumed. Sure, I have lost subscribers and followers over this period. That’s par for the course. It’s not for everyone. That’s OK.


LinkedIn 6-months new followers

As I head into the next 13-in-13 cycle, I’ll keep honing my writing chops and building momentum.

Top Performing Posts

Not every article was a home run (or even a base hit, haha!), but a few stood out. 

10 One-Page Plans for B2B Tech Marketing Success (Free Templates)

  • Why I think it worked: Busy teams love free templates, especially if they are contained on one page.
  • Performance: It was the most popular article on my website and LinkedIn.

The B2B Tech Guide to Customer Experience

  • Why I think it worked: Customer experience is a hot topic. This post tackled challenges and opportunities in customer-centric marketing.
  • Performance: This was a top post under the Strategy category on the website.

What B2B Marketing & Product Teams Can Learn From Peter Drucker

  • Why I think it worked: Bringing timeless insights from a legend like Peter Drucker struck a chord. It’s a reminder that basic process doesn’t change, even in tech.
  • Performance: This was the top Insight post on the website, and it also drew significant interest and discussion on LinkedIn.

B2B & B2C Marketing Trends: How They’re Converging (and Still Different)

  • Why I think it worked: Comparing B2B and B2C trends helps put the differences and similarities into perspective.
  • Performance: It especially drove high engagement on LinkedIn.

5 Steps to Validate Your B2B Tech Startup and Improve Your Website

  • Why I think it worked: This article may have resonated with those wanting to ensure they’re on the right path before scaling.
  • Performance: it was the most popular Strategy post on LinkedIn, perhaps attracting early-stage start-ups looking for validation and advice.

Honorable Mention

The Product-Led Growth Trap: Why B2B Tech Fails (and How to Fix It)

  • Why I think it worked: The article’s contrarian view likely sparked debate by challenging the hype around PLG. I’m sure many product-centric readers didn’t agree with my POV. That’s cool.
  • Performance: This post caused the biggest traffic spike on my website the first week of June.

Lessons Learned

After six months of consistent publishing, a few key lessons stand out:

  1. Don’t Put All Your Eggs in One Basket
    Own your content. Period. Replicating it on platforms like LinkedIn gives you extra reach, but make sure it lives permanently on your website. Third-party platforms will help get your content in front of a broader audience without sacrificing control. It’s a simple way to expand reach, build traction faster, and let each piece of content pull double duty. But if things go sideways, you won’t lose what you own.
  2. Get Going, Get Consistent
    Don’t obsess over creating perfect content. Just get started, get into a rhythm, and keep publishing every week. Yes, you’re going to miss more than you hit early on. But over time, you’ll get better, more confident, and you’ll hit more than you miss. Keep going. Don’t stop. In B2B tech, weekly content marketing builds momentum, especially when you’re starting out. Remember: Progress, NOT Perfection. 
  3. Established Audience? Expect Faster Results
    If you already have a following, expect better, faster results. Typically exponential growth starts to kick in for those with an established base around the 6-9 month mark. Even though I’ve been in the marketing game for over 20 years, I only started actively promoting my consulting business six months ago—so I’m essentially a startup. For anyone who’s already built a following and decent brand reputation, publishing weekly can multiply your visibility and engagement.
  4. Be Patient and Stick with It
    Content marketing is a long tail—like losing weight, you gotta stick with it. Six months in, the numbers aren’t setting any records, but there’s growth—step by step, the foundation is building. It’s easy to get discouraged, especially when traction doesn’t happen when we expect it to. But the beauty of publishing and sharing weekly is that it compounds. The wins will come, and when they do, they’ll be from seeds you planted months before. Just… be… patient… 

Final Thoughts

B2B content marketing is like building a fire: it starts small, requires constant tending, and takes time to grow. Six months in, the results are modest, but the foundation is there. The numbers may not be anything to write home about, but the signs of growth are there.

For anyone starting from scratch—whether you’re a B2B tech startup or, like me, building a consulting business—the biggest takeaway is this: stay consistent

Keep publishing, even when it feels like you’re wasting your time, because many “lurkers” are watching you from the sidelines.

Each post is another log on the fire, and with time, it’ll catch. In fact, Achim’s Razor has already led to opportunities, like my guest spot on the StrategyCast podcast

For those with an established audience, leverage your foundation. You’ll likely see faster results, but the discipline of regular posting is the same. The 13-in-13 challenge is a marathon, not a sprint.

The next 13-in-13 is already underway, and I’m excited to see where it leads. I look forward to sharing the results of the next six months with you. 

Thanks for sticking with me through this journey so far! Let me know if you have any topics you’d like me to write about.

If you like this content, here are some more ways I can help:

  • Follow me on LinkedIn for bite-sized tips and freebies throughout the week.
  • Work with me. Schedule a call to see if we’re a fit. No obligation. No pressure.
  • Subscribe for ongoing insights and strategies (enter your email below).

Cheers!

This article is AC-A and also published and discussed on LinkedIn. Join the conversation!